1. Scope
This Privacy Policy applies to Useno's websites, student workspace, communications, and support services. It does not govern third-party websites, employers, or services linked from Useno.
2. Information we collect
Authentication information
When you create or access an account, we may process your email address, name, authentication provider identifiers, login events, and security information needed to establish and protect your session. We do not receive your password in readable form.
Profile and preference information
We may collect your school, program, graduation year, location, opportunity preferences, interests, and other profile details you choose to provide.
Contacts and networking information
If you use the contacts workspace, we process the names, organizations, roles, email addresses, notes, interactions, and related details you enter. You are responsible for having a lawful reason to store another person's information.
Documents
We process resumes, cover letters, transcripts, portfolios, notes, and other files you upload, together with filenames, file types, versions, and links to applications. Do not upload information you are not authorized to use.
Applications and saved opportunities
We process employers, roles, stages, deadlines, status history, notes, linked contacts and documents, saved jobs, and related job-search activity you record.
Technical and support information
We may collect device and browser information, IP address, requested pages, timestamps, error details, and communications you send to support.
3. Cookies and local storage
Useno sets no cookies. We do not use cookies for analytics, advertising, or any other purpose, and no third party sets cookies through our site.
We do use your browser's local and session storage to maintain your signed-in session, remember preferences, preserve workspace state, prevent duplicate records, and support security. Some workspace information is stored locally in your browser and scoped to your account. Clearing browser data may remove locally stored settings or records that have not been synchronized.
4. Analytics
Useno uses PostHog for product analytics, to understand page usage, feature adoption, errors, and service performance. We also use Vercel Web Analytics and Speed Insights for aggregate traffic and performance measurement.
Our analytics are configured to be cookieless and minimal:
- No cookies are set. While signed out, the identifier used to group your page views is held in session storage and is discarded when you close the tab; it is never restored on a later visit.
- Session replay runs on a sample of about 1 in 4 sessions, to let us see how a flow actually breaks. Recordings are heavily redacted before they leave your browser: everything you type is blocked and never captured, all other on-page text is masked character by character, and your entire resume workspace is excluded. We do not record your browser console, and heatmaps and mouse-movement tracking are disabled. You can switch analytics, including replay, off entirely under Settings → Privacy & analytics.
- No profile is created for signed-out visitors. Once you sign in, analytics events are associated with your Supabase account identifier (a random UUID) and never with your email address.
- We do not send document contents, resume text, contact notes, free-text onboarding answers, or other written workspace content as analytics events, and a filter strips email-like values and known sensitive fields before anything is sent.
You can turn product analytics off entirely at any time under Settings → Privacy & analytics. The choice is saved on that browser.
Useno previously used Google Analytics. It has been removed and is no longer loaded on any page.
5. How we use information
- provide, personalize, and maintain the student workspace;
- authenticate users and protect accounts;
- synchronize contacts, documents, applications, and preferences;
- rank or organize opportunities based on preferences;
- send requested service and account communications;
- respond to support, privacy, and legal requests;
- detect abuse, troubleshoot errors, and improve reliability; and
- comply with law and enforce our agreements.
6. Service providers and disclosures
We use service providers that process information on our behalf, which may include:
- Supabase for authentication, database, and storage services;
- Vercel for website hosting, delivery, performance, and related analytics;
- PostHog for product analytics;
- Resend for transactional or requested email delivery;
- Google for optional sign-in, and for serving web fonts and company logos; and
- other infrastructure, monitoring, or communication providers needed to operate Useno.
These providers process information under their own terms and privacy commitments. Information may also be disclosed when required by law, to protect rights and safety, in connection with a business reorganization, or with your direction or consent. We do not sell your personal information.
7. International processing
Our providers may process information in Canada, the United States, or other countries. Privacy laws in those locations may differ from those where you live. We take reasonable steps to use providers and safeguards appropriate to the information involved.
8. Data retention
We retain account and workspace information for as long as needed to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and whether information is stored only in your browser. When information is no longer needed, we take reasonable steps to delete or de-identify it. Backups may persist for a limited period before being overwritten.
9. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the service. No internet service or storage system is completely secure, so we cannot guarantee absolute security. Use a unique password and contact us if you suspect unauthorized access.
10. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information; withdraw consent; or object to certain processing. You can update many profile and workspace records directly in Useno. You may also sign out, clear local browser data, or request account deletion.
To make a privacy request, email hello@useno.app from the address associated with your account. We may need to verify your identity. You may also have the right to contact an applicable privacy regulator.
11. Children
Useno is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information improperly, contact us.
12. Changes and contact
We may update this policy as our practices or legal requirements change. The current version and date will remain available here. Questions or requests may be sent to hello@useno.app.